Exchange and return rights
We want you to be truly happy with your Nordelle choices. If the product doesn't fit, you have the option to return it and purchase a new one if you wish.
Right of return
Products purchased from the Nordelle online store have a 14-day right of return from the date of receipt of the goods (except for special cases listed below).
To exercise the right of return, the product must be:
unused
clean and healthy
in original packaging
all labels and tags must be attached
To return, write to us: info@nordelle.ee or leave a message in the box below.
We will respond with instructions on where and how to return the product.
There is no exchange of products.
Nordelle does not offer a direct product exchange option.
If you want a different size, color or product, please do this:
Return the original product according to the instructions.
Place a new order for the new product you want.
This ensures a faster process and accurate inventory accounting.
How to return?
Contact us and:
Add:
order number
Returned product/products
Pack the product carefully:
We recommend using the original packaging.
Return to parcel machine:
We will send you either a separate code for the return or information about which service provider the return will be made through.
(In some cases, the customer may be responsible for the return cost — we will always let you know.)
Exceptions to the right of return
Cannot be returned:
-hygiene products whose packaging has been opened
-customized or personalized products
-products with obvious signs of use, damage, odors or missing labels
If the value of the product has decreased due to use/testing, we have the right to make a corresponding deduction from the refund amount.
Refund
Once the return has been received and inspected by us, we will issue a refund:
-the same payment method used to make the purchase
-generally within 14 days
-if necessary, we can wait for the goods to arrive before issuing a refund
-If the value of the product has decreased due to damage or missing accessories, we may make a proportional reduction.
Defective or incorrect product
If you have received:
-wrong product
-defective product
-goods damaged in transport
Please contact us as soon as possible :
info@nordelle.ee
Add to the letter:
-order number
-product name
-clear photos of the problem
We always find a solution – either replace the product or refund the money, depending on the situation.
If you have any questions, feel free to write.
We are here to make the returns process as smooth and clear as everything else in the Nordelle world.