NORDELLE - CUSTOMER SERVICE & HELP

A smooth shopping experience starts with clear information and caring communication. If you have any questions, need help with your order, or want to process a return, we are always here.

Contact

Email: info@nordelle.ee

We usually respond within 24–48 hours . It may take a little longer on holidays.

The fastest way to get a response: send us an email and include:

  • order number
  • your name
  • a brief description of what help you need

ORDERING & PAYMENT

Can I change my order after submitting it?

If your order has not yet been shipped, write to info@nordelle.ee immediately and we will try to help.

How can I place an order?

All products can be conveniently added to the shopping cart and placed at the checkout. Ordering takes just a few minutes.

What payment methods do you offer?

We can pay with a bank link (Estonian banks), card payment, and convenient installment and international payment methods will soon be added.

DELIVERY

How quickly do orders arrive?

Orders usually arrive within ten to fourteen days.

What modes of transportation do you use?

-

Do you also ship abroad?

Yes, we ship orders across Europe.

PRODUCTS

Does Nordelle also have domestic products in its selection?

Yes – we regularly offer products from domestic creators and small producers: candles, interior design items, wellness products and much more.

Can the color or material of the products be different in real life?

We try to display products as accurately as possible, but screen settings may slightly alter the color tones.

PRODUCTS & RETURNS

Are all products in stock?

If your order has not yet been shipped, write to info@nordelle.ee immediately and we will try to help.

Can I return products?

Yes. According to the law, products can be returned within 14 days. The product must be unused and in its original packaging.

How do I submit a return?

Write to us: info@nordelle.ee

We will provide instructions and process the return quickly and conveniently.

ABOUT BRAND & PHILOSOPHY

What is Nordelle's goal?

Orders usually arrive within ten to fourteen days.

Who is Nordelle suitable for?

For those who value Nordic style, a peaceful mood, practical beauty and an organized home.

Are there any new products coming to the store?

Yes! We add new interior design items, seasonal products, and wellness products every month.

CONTACT

How can I contact you?

info@nordelle.ee
We generally respond within 24 hours.

Do you also have a physical store?

We are currently operating as an online store only. When we open a showroom or pop-up store, we will let everyone know.